Help & Support
Hit a problem, got a suggestion, or want your account deleted? Email us — a person reads it.
Contact us
Support email
support@shanbay.comWe reply within 15 working days. Include your account and a screenshot of the problem and we'll get to the bottom of it faster.
Frequently asked questions
What is vitalbay?
A logbook and a coach for strength training: it plans what you train each day, coaches you through every rep, and recaps the session when you're done.
Do I need an Apple Watch?
No. With a Watch, reps are counted automatically and heart rate is recorded. Without one, you log sets on your phone — they count towards your plan and history all the same.
Does my training and weight data sync to Apple Health?
Height, weight and workouts sync both ways with Apple Health once you grant permission. You can turn that off in system settings at any time; nothing else stops working.
I can't sign in. What now?
Outside mainland China, sign in with Apple or with Google — either works. Inside mainland China, use your phone number or your account password. If you get stuck, email us with the method you used and a screenshot of the error.
How do I delete my data or my account?
In the app, go to Me → Settings and delete your account; your data is removed from our servers. You can also email us and we'll do it for you.
When is the Android version coming?
We're building it. Leave your email on the download page and we'll tell you the moment it's live.